BH Warranty
Back Home Warranty Policy
Back Home products are covered by manufacturer warranties that protect against defects in materials and workmanship under normal residential use. While coverage periods vary by product and component, all warranty claims are handled through Back Home in accordance with distributor-level warranty guidelines.
Warranty coverage applies to the original purchaser only, is non-transferable, and covers replacement parts only. Labor, installation, removal, shipping, or service costs are not covered.
What’s Covered
- Defects in materials or workmanship
- Manufacturer-approved replacement parts
- Structural or functional components within the stated warranty period
What’s Not Covered
- Normal wear and tear, cosmetic changes, rust, or fading
- Improper installation, misuse, neglect, or unauthorized modifications
- Damage caused by weather, moisture, fire, or acts of nature
- Freight or shipping damage not reported at delivery
- Labor, installation, or service-related costs
How to File a Warranty Claim
Back Home handles all warranty claims by email.
Please contact support@backhomehq.com with:
- Proof of purchase
- Product model and serial number
- Description of the issue
- Clear photos or video of the defect
Back Home will review the claim and coordinate with the manufacturer if approved.
Fire & Water Feature Disclaimer:
Fire and water features are intended for outdoor use only and must be installed by a licensed professional in accordance with local building codes, gas regulations, and safety standards. Back Home is not responsible for damage caused by improper installation, modification, misuse, or failure to follow manufacturer guidelines.
Material & Finish Note:
Due to the handcrafted nature of GFRC concrete, natural variations in color, texture, and finish are not considered defects and are not covered under warranty.
Environmental Factors:
Exposure to extreme weather conditions, hard water, chemicals, or improper winterization may affect performance and appearance and is not covered under warranty.
Operational Responsibility:
Proper care, seasonal maintenance, and safe operation are the responsibility of the owner.
