Legal

Billing Terms and Conditions

How payments, charges and billing work.

Effective Date: 1st January 2026

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Back Home ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

  • Prices: All prices for products and services are listed in USD ($) and are subject to change without prior notice.
  • Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified.

2.2 Payment Methods

We accept major credit and debit cards including Visa, MasterCard, American Express, as well as PayPal, Apple Pay, Google Pay, and Shop Pay.

3. Invoicing

  • Invoice Issuance: Invoices will be issued upon order completion.
  • Delivery Method: Invoices will be sent electronically via Email/Online Portal to the contact information provided by the Customer.
  • Customer Responsibility: It is your responsibility to ensure that all billing information is accurate and up-to-date.

4. Late Payments

4.1 Interest on Late Payments

  • Late Fee: If payment is not received by the due date, a late payment interest of 1.5% per month or the maximum allowed by law will be charged on the outstanding balance.

4.2 Suspension of Services

  • Service Suspension: We reserve the right to suspend or terminate services if payment is not received within 10 days after the due date.
  • Reinstatement: Services will be reinstated upon full payment of outstanding amounts, including any late fees.

5. Disputed Charges

  • Notification Period: If you dispute any charges on your invoice, you must notify us in writing within 15 days of the invoice date.
  • Contact Information: Disputes should be sent to info@backhomehq.com and include the invoice number and details of the dispute.
  • Resolution: We will investigate and resolve billing disputes promptly.

6. Refunds and Credits

7. Taxes

  • Customer Responsibility: You are responsible for all applicable taxes, including but not limited to sales tax, value-added tax (VAT), goods and services tax (GST), and any other similar charges.
  • Tax Exemption: If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase.

8. Billing Errors

  • Corrections: If we discover a billing error, we will correct it promptly.
  • Overcharges: If you have been overcharged, we will refund or credit the overcharged amount.
  • Undercharges: If you have been undercharged, we will invoice you for the outstanding amount.

9. Payment Security

  • Data Protection: All payment information is handled securely in compliance with industry standards.
  • Payment Processor: We use PayPal, Apple Pay, Google Pay, and Shop Pay to process payments and do not store your credit card information on our servers.
  • SSL Encryption: Transactions are secured using Secure Socket Layer (SSL) encryption technology.

10. Changes to Billing Terms

  • Modification Rights: We reserve the right to modify these Billing Terms and Conditions at any time.
  • Notification of Changes: Changes will become effective upon posting the updated Terms on our website at https://backhomehq.com.
  • Acceptance of Changes: Continued use of our services after any such changes constitutes acceptance of the new Terms.

11. Limitation of Liability

  • No Liability for Indirect Damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms.
  • Maximum Liability: Our maximum liability for any claims arising under these Terms is limited to the amount paid by you for the services in the six months preceding the event giving rise to the liability.

12. Governing Law

  • Jurisdiction: These Terms are governed by the laws of USA, without regard to its conflict of law principles.
  • Venue: Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in USA.

13. Contact Information

For any questions or concerns regarding billing, please contact us:

14. Entire Agreement

These Billing Terms and Conditions, along with our Terms of Service - https://backhomehq.com/pages/terms-of-service and Privacy Policy - https://backhomehq.com/pages/privacy-policy, constitute the entire agreement between you and Back Home regarding billing matters and supersede all prior agreements.

Acknowledgment

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.

Questions about this page?

Get in touch and we will be glad to help.

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support@backhomehq.com · Mon–Fri, 8am–6pm EST