We are here to help

How can we help?

Tell us what you are planning, or ask about a product or order. Dimensions, available power or gas, and your budget help us give a useful answer.

  • Call us

    +1 (424) 403-1194

    Questions about products or orders

  • Email us

    support@backhomehq.com

    Include your model or order number

  • Hours

    Mon–Fri, 8am–6pm EST

    Leave a message outside these hours

  • Where we ship

    All 50 U.S. states

    Free shipping on orders $200+

Fastest answer: ask Maya

Maya is our AI product assistant. She knows every product we carry and can answer specs, sizing, shipping and order questions right now, day or night. Need a person? Use the form below.

Send a message

Tell us about your project

The more you tell us about the space, the more useful the answer. Dimensions, ceiling height, whether it is covered, and the power or gas available all change which unit is right.

Prefer to write it yourself? Email us directly.

Common questions

Answered already

  • Where is my order?

    Tracking, freight delivery and what to check before you sign.

    Shipping policy →

  • I need to return something

    Windows, condition, and how refunds are processed.

    Refund policy →

  • I found it cheaper

    Send the link from another authorized dealer and we will match it.

    Price match →

  • Which model do I need?

    Tell us about your space and available fuel. We can help you compare models.

    Browse products →

Need an answer today?

Call during business hours to discuss product options or get help with an order.

+1 (424) 403-1194

Mon–Fri, 8am–6pm EST