Questions before you order?

Yes. At checkout you can check whether you qualify for Shop Pay Installments. Review the payment amounts, interest and full terms before confirming your order.

We do. If you find the identical model advertised for less by another authorized dealer, send us the listing before you order and we will match the delivered price.

Payments are handled through secure checkout. We are an authorized dealer, and manufacturer warranty coverage is subject to the terms for your product.

Yes. Tell us the models, quantities and the site, and we will quote it, including 208V and 277V commercial supplies where the unit offers them. For multiple heaters, your installer will need to confirm the available supply and circuit requirements.

Shipping is free on every U.S. order over $200, with no freight surcharge added at checkout. Smaller orders ship for a flat $35. Oversized deliveries to Alaska and Hawaii, and very long pallets over 96 inches, can carry a carrier charge; if one applies we will tell you the exact figure before anything ships and you are free to cancel at no cost.

Most in-stock orders leave the warehouse within one to two business days. Parcel items are typically 3–7 business days in transit; freight items such as fireplaces, fire tables, grills and saunas are 7–21 business days. Built-to-order units and custom finishes are quoted individually before you buy.

Anything heavy or oversized ships on a pallet. The carrier calls to schedule a delivery window, so use a phone number where the carrier can reach you. Delivery is curbside, and someone over 18 needs to be there to sign. If you need a lift gate or inside delivery, tell us before the order ships and we will arrange it.

Inspect the packaging before the driver leaves, even if the outside looks fine, and note any dent, tear or crush on the delivery receipt before signing. Take at least 4 clear photos of the outer box and the damage, then send the photos and your order number to us within 48 hours using our online report form. We handle the carrier claim and the replacement. A receipt signed clean makes a claim very hard to win, so please take the extra two minutes.

Start with the dimensions, ceiling height, how enclosed the space is and where people will sit. Heating needs also depend on wind and temperature. We can help you compare models; your installer must confirm placement and clearances.

240V is the standard supply in most homes. 208V and 277V are commercial supplies found in restaurants, hotels and larger buildings. The voltage is built into the unit and cannot be changed later, so confirm what your electrician has at the location before ordering. We can help you find the matching product specification.

Electric models do not need a gas line. They may still need a dedicated circuit, professional electrical work and permits. Check the model requirements with your installer before ordering.

Yes. Contact us with your dimensions, budget and the products you are considering. We can help you compare options and find manufacturer information for your installer.

We are an authorized dealer. Check the manufacturer warranty for your chosen product, including its coverage, registration and installation requirements.

Yes. Contact us within 30 days of delivery and we will walk you through it. Items need to be unused, uninstalled and in their original packaging, and returns are arranged with us first so the unit goes back to the right place. A 20% restocking fee may apply to approved returns. Custom and built-to-order configurations are the exception, which is why we confirm those with you before the order is placed.

Tell us the order number and what is missing within 48 hours of delivery, using our online report form, and we will chase the manufacturer for the part. On a new unit that is a warranty matter and it does not cost you anything.