Back Home products are covered by manufacturer warranties that protect against defects in materials and workmanship under normal residential use. While coverage periods vary by product and component, all warranty claims are handled through Back Home in accordance with distributor-level warranty guidelines.
Warranty coverage applies to the original purchaser only, is non-transferable, and covers replacement parts only. Labor, installation, removal, shipping, or service costs are not covered.
What’s Covered
- Defects in materials or workmanship
- Manufacturer-approved replacement parts
- Structural or functional components within the stated warranty period
What’s Not Covered
- Normal wear and tear, cosmetic changes, rust, or fading
- Improper installation, misuse, neglect, or unauthorized modifications
- Damage caused by weather, moisture, fire, or acts of nature
- Freight or shipping damage not reported at delivery
- Labor, installation, or service-related costs
How to File a Warranty Claim
Back Home handles all warranty claims by email.
Please contact support@backhomehq.com with:
- Proof of purchase
- Product model and serial number
- Description of the issue
- Clear photos or video of the defect
Back Home will review the claim and coordinate with the manufacturer if approved.
Summerset Warranty Terms (applies to Summerset products)
For products manufactured by Summerset and sold through Back Home, the following apply:
- Back Home honors Summerset’s limited lifetime warranty on structural components, including construction, frame, housing, burners, valves, and cooking grates.
- Non-structural parts and electrical components are covered under a one-year limited warranty.
- Warranty applies only to the original purchaser and at the original installation site.
- Coverage is for replacement parts only; labor, installation, and shipping costs are not covered.
- Wear from normal use, corrosion, surface rust, discoloration, misuse, and improper installation are not covered.
This language ensures your Back Home policy matches Summerset’s actual manufacturer protections while retaining your distributor-level process for claims.
