BH Warranty
Back Home Warranty Policy
Back Home products are covered by manufacturer warranties that protect against defects in materials and workmanship under normal residential use. While coverage periods vary by product and component, all warranty claims are handled through Back Home in accordance with distributor-level warranty guidelines.
Warranty coverage applies to the original purchaser only, is non-transferable, and covers replacement parts only. Labor, installation, removal, shipping, or service costs are not covered.
What’s Covered
- Defects in materials or workmanship
- Manufacturer-approved replacement parts
- Structural or functional components within the stated warranty period
What’s Not Covered
- Normal wear and tear, cosmetic changes, rust, or fading
- Improper installation, misuse, neglect, or unauthorized modifications
- Damage caused by weather, moisture, fire, or acts of nature
- Freight or shipping damage not reported at delivery
- Labor, installation, or service-related costs
How to File a Warranty Claim
Back Home handles all warranty claims by email.
Please contact support@backhomehq.com with:
- Proof of purchase
- Product model and serial number
- Description of the issue
- Clear photos or video of the defect
Back Home will review the claim and coordinate with the manufacturer if approved.
Manufacturer Warranty (Grand Canyon)
• 3-Year Limited Warranty
Covers the GFRC fire pit structure and exterior finish against manufacturing defects
• 1-Year Limited Warranty
Covers burners, valves, ignition components, and controls
Warranty applies to residential outdoor use only, is valid for the original purchaser, and requires proper installation and maintenance per manufacturer guidelines.
This product includes manufacturer warranty coverage for GFRC fire pit structures and gas components as outlined above. Warranty approval, part determination, and coverage eligibility are determined by the manufacturer. Optional accessories, fire media, and ignition upgrades are not covered unless explicitly stated by the manufacturer.