Legal
Shipping + Returns
Shipping and returns in one place.
SHIPPING
Free insured shipping on every order. In-stock items dispatch within 1–2 business days and deliver in 5–7. Large items ship freight — the carrier calls ahead to schedule your delivery.
Quick tip that keeps you 100% covered: sign the delivery receipt "subject to final inspection," and inspect everything within 48 hours. If anything arrives damaged, we replace it free — every time.
RETURNS
Damaged or defective on arrival? Replaced at no cost to you.
Changed your mind? You have 30 days to return unused items in original packaging (return freight + 20% restocking fee applies).
Not sure which model is right? Call or text (424) 403-1194 before you order — we'll make sure it's perfect the first time.
Questions about this page?
Get in touch and we will be glad to help.
support@backhomehq.com · Mon–Fri, 8am–6pm EST