Back Home products are covered by manufacturer warranties that protect against defects in materials and workmanship under normal residential use. While coverage periods vary by product and component, all warranty claims are handled through Back Home in accordance with distributor-level warranty guidelines.
Warranty coverage applies to the original purchaser only, is non-transferable, and covers replacement parts only. Labor, installation, removal, shipping, or service costs are not covered.
What’s Covered
- Defects in materials or workmanship
- Manufacturer-approved replacement parts
- Structural or functional components within the stated warranty period
What’s Not Covered
- Normal wear and tear, cosmetic changes, rust, or fading
- Improper installation, misuse, neglect, or unauthorized modifications
- Damage caused by weather, moisture, fire, or acts of nature
- Freight or shipping damage not reported at delivery
- Labor, installation, or service-related costs
How to File a Warranty Claim
Back Home handles all warranty claims by email.
Please contact support@backhomehq.com with:
- Proof of purchase
- Product model and serial number
- Description of the issue
- Clear photos or video of the defect
Back Home will review the claim and coordinate with the manufacturer if approved.
Wildfire-Specific Warranty Terms (applies to Wildfire products)
For Wildfire products sold through Back Home, the warranty applies only to the original purchaser at the original installation site and requires proof of purchase. Wildfire may, at its discretion, repair or replace defective parts during the warranty period; replacement parts do not extend the original warranty period. Normal surface corrosion, scratches, or discoloration that occur with regular use are not covered. Labor, service, and shipping/handling costs associated with warranty parts are the customer’s responsibility. Products used for commercial or rental purposes are excluded from warranty coverage.
